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CGV - TEMAHOME OFFICIAL STORE
Terms & Conditions
Article 1 - Scope of application
The present General Terms and Conditions of Sale (hereinafter referred to as: General Terms and
Conditions or GTCS) apply without restriction or reservation to all sales concluded between :
TEMAHOME BOUTIQUE OFFICIELLE, with a share capital of €2,000, headquartered at 6 avenue du Pré
de Challes, Annecy le Vieux, 74940 Annecy.
Registered with the R.C.S of Annecy under number 908 310
162 And the Consumer
These General Terms and Conditions of Sale are accessible at all times on the www.temahome.com
website (hereinafter referred to as: Site) and shall prevail, where applicable, over any other version
or any other contradictory document.
TEMAHOME BOUTIQUE OFFICIELLE reserves the right to modify its General Terms and Conditions of
Sale at any time without prior notice to the Consumer.
The modified General Terms and Conditions of Sale are enforceable against the Consumer from and
for the duration of their publication online for orders placed after their publication online.
Each purchase is subject to all the clauses of the General Terms and Conditions of Sale applicable on
the date the order is placed.
By validating these GCS when placing an order, the Consumer accepts them without reservation and
declares that he/she has the legal capacity to enter into a contract within the meaning of articles
1123 et seq. of the French Civil Code and certifies that he/she is a natural person of legal age.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions,
in particular those applicable to in-store sales or sales via other distribution and marketing channels.
Article 2 - Purpose
The purpose of these General Terms and Conditions of Sale is to define the rules governing online
sales of home furnishing products and the rights and obligations arising therefrom.
These General Terms and Conditions of Sale govern :
• the organization of legal relations between TEMAHOME BOUTIQUE OFFICIELLE and the
• the terms of sale between TEMAHOME BOUTIQUE OFFICIELLE and the Consumer (order,
Article 3 - Ordering procedure
3.1 - Consumer identification
When ordering for the first time on the site, the Consumer can create a Consumer account via the
"My Account" section accessible from the Site menu, then "New Customer".
protection and confidentiality of personal data. Registration on the TEMAHOME BOUTIQUE
OFFICIELLE Website is effective as soon as the Consumer validates the information provided by
clicking on "Create my account".
The Consumer will then receive a confirmation email in order to verify his email address and thus
activate his account.
The Consumer expressly undertakes not to use false information or information from third parties.
For subsequent orders, the Consumer can access his account by entering his login and password in
the "My Account" section, then "Already a Customer".
The Consumer is entirely responsible for his/her login and password and undertakes to keep them
If the Consumer has forgotten his/her password, he/she should select "Forgot your password?" in
the "My Account" section, "Already a Customer".
They will then be redirected to a "Reset password" page, where they must enter their e-mail address
and click on "Reset".
He will then receive an email to reset his password.
From the "My account" area, the Consumer has access to his/her personal information, and can also
change his/her password, access his/her address book, order history and promotions. They can also
delete their account.
To do this, click on "Delete my account" and then "Confirm deactivation of my account".
To permanently delete your account, select "Please contact the site administrator" and fill in the
form on the page to which you are redirected.
2. - Placing an order
To place an order on the www.temahome.com site, the Consumer must access the site, which is
accessible 24 hours a day, 7 days a week, subject to incidents affecting the level of service.
Once the basket is complete, the Consumer must follow the steps below to validate the order:
1. Identification: the Consumer can enter a promotional code,
2. Address: the Consumer must enter his/her surname, first name, email, address and cell
3. Delivery mode
4. Payment: The Consumer chooses their payment method: one-off payment, in 3 instalments
or in 4 instalments and clicks on the button to accept the site's General Terms and Conditions
5. Summary: The Consumer can check the order information and proceed to the "Checkout"
stage. They will then be redirected to the Payline secure payment page to enter their bank
TEMAHOME BOUTIQUE OFFICIELLE offers its Consumers the MONEXT Online secure online payment
solution with a security level corresponding to the PCI-DSS standard.
The bank details of the buyer paying by credit card are not kept by
TEMAHOME BOUTIQUE OFFICIELLE and are transmitted directly to MONEXT.
Some payment methods use the 3D Secure security enhancement. This technology supplements
standard security by requiring an additional code sent by SMS to the Consumer's cell phone or by
voice message to the Consumer's landline phone.
The communication by the Consumer of his/her bank card number and its cryptogram constitutes
authorization to debit his/her account up to the amount of the order.
Once payment has been validated, the Consumer is redirected to the Temahome website, where
he/she will receive confirmation of his/her order number.
The Consumer also receives an order confirmation by e-mail to the e-mail address indicated by the
Consumer. This contains the order number and a link to the Site, specifying the date of the order, the
price and the number of products ordered. This information can also be consulted on the Site in the
"My Account" section. In the event of non-receipt of this confirmation email, the Consumer should
check his junk mail or other anti-spam software.
Any order validated by the Consumer is considered effective by TEMAHOME BOUTIQUE OFFICIELLE
only after confirmation of payment.
The data communicated by the Consumer and recorded by TEMAHOME BOUTIQUE OFFICIELLE when
the order is registered constitutes proof of the transactions between the Consumer and TEMAHOME
Information relating to the order is subject to computerized data processing.
whose manager is TEMAHOME BOUTIQUE OFFICIELLE, in accordance with the provisions of article 14
of these GTC.
The final invoice can also be sent at the Consumer's request.
3. - Order tracking
As soon as the order is prepared and ready for dispatch, the Consumer receives an email or sms
specifying the order tracking number and the carrier.
Consumers can track the status of their order on the carrier's website, using their tracking number.
Article 4 - Prices
The prices indicated on the Site are in euros, and are inclusive of all taxes, including VAT at the
current statutory rate, eco-participation(s) and the contribution to the costs of eliminating waste
furniture items provided for in article R.543-247 of the French Environment Code, applicable on the
day of the order. TEMAHOME BOUTIQUE OFFICIELLE reserves the right to modify these prices at any
time prior to final validation of the order, in particular in the event of an increase in charges or the
VAT rate, or in the event of an obvious error.
Products are invoiced at the rate in force on the Site at the time of final validation of the order by the
The Consumer may not use the prices and promotions offered on the Site to request a price
adjustment in store, and vice versa.
The prices and promotional offers indicated on the Site are valid in the countries listed in article
Product prices include delivery to the doorstep or the foot of the building. Delivery to upper floors is
not included unless a complementary delivery option has been agreed for a fee. Product prices do
not include assembly costs.
TEMAHOME BOUTIQUE OFFICIELLE is registered with the French national register of furniture
manufacturers under number FR 038533_10KH6S.
This number guarantees that TEMAHOME BOUTIQUE OFFICIELLE, by joining Eco-Mobilier, is in
compliance with its regulatory obligations under Article L.541-10-6 of the French Environmental
Article 5 - Terms of payment
1. - Terms of payment
The products presented on the Site are payable with the order, in one, 3 or 4 instalments.
To pay for his order, the Consumer has the following means of payment:
• Credit card: Visa, Mastercard and Carte Bleue
Any order involving payment by credit card is only considered effective once the relevant payment
centers have given their approval.
The order will be reserved for seventy-two (72) hours from the validation of the basket and will only
be confirmed on receipt of the amount transferred.
If the bank transfer is not received within seventy-two (72) hours of validation of the basket, the
order will be considered cancelled.
2. - Combating payment fraud
For reasons of fraud prevention, TEMAHOME BOUTIQUE OFFICIELLE reserves the right, in order to
accept the sale, to ask the Consumer to provide proof of identity, place of residence and the means
of payment used. In this case, the order will be processed upon receipt of these documents.
TEMAHOME BOUTIQUE OFFICIELLE reserves the right to cancel the order in the event of non-receipt
of said documents or receipt of documents deemed to be non-compliant.
3. - Payment incident
TEMAHOME BOUTIQUE OFFICIELLE will not be obliged to deliver the products ordered by the
Consumer if the Consumer does not pay the price in full in accordance with the above conditions.
In the event of incomplete, irregular or non-existent payment for any reason whatsoever, or in the
event of any payment incident, TEMAHOME BOUTIQUE OFFICIELLE reserves the right to suspend or
cancel the delivery of orders in progress.
TEMAHOME BOUTIQUE OFFICIELLE reserves the right to refuse to honour any order in the event of a
dispute relating to the payment of a previous order.
In the event of non-payment for any reason whatsoever, an amicable fixed indemnity of fifteen euros
(€15) will be payable.
demanded by TEMAHOME BOUTIQUE OFFICIELLE in addition to the amount of the invoice, plus the
debit charges invoiced by TEMAHOME BOUTIQUE OFFICIELLE's bank in the event that amicable
collection remains unsuccessful within a period of ten (10) days from the date of dispatch of the first
letter requesting collection, whether this letter is sent by registered mail or by ordinary letter.
Recovery will be made by legal action. Any costs incurred by the debt collection agency acting on
behalf of TEMAHOME BOUTIQUE OFFICIELLE, which are invoiced directly to the Consumer, are
independent of the amicable lump-sum indemnity.
In the event of non-payment after formal notice has remained without effect, TEMAHOME
BOUTIQUE OFFICIELLE retains full ownership of the products ordered until full payment has been
made and may bring an action for recovery before the competent court.
Article 6 - Product availability
Product offers presented on the Site are valid within the limits of available stocks, except for items in
the course of manufacture, for which the corresponding delivery times are indicated. Prior to any
purchase, the Consumer is informed of the availability of these products.
TEMAHOME BOUTIQUE OFFICIELLE will do its utmost to process and honour the Consumer's orders,
subject to logistical contingencies, which the Consumer acknowledges and accepts.
Insofar as processing times are necessary between the registration of an order and its payment by the
Consumer, products may become unavailable during this period. In the event that, subsequent to the
confirmation of the order by TEMAHOME BOUTIQUE OFFICIELLE, products become totally or partially
unavailable, TEMAHOME BOUTIQUE OFFICIELLE will inform the Consumer by email or telephone of
this unavailability in accordance with article L 121-20-3 of the French Consumer Code.
In this context, the Consumer has the possibility :
• or to accept a delay in receiving the order,
• or obtain a refund of the order within fourteen (14) days of payment of the product.
Article 7 - Delivery
1. - Terms and delivery times
Products can be delivered to the following countries: Mainland France, excluding Corsica and Monaco,
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece,
Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia,
Slovenia, Spain and Sweden.
Products are delivered to the address indicated by the Consumer at the time of ordering.
TEMAHOME BOUTIQUE OFFICIELLE distinguishes delivery methods according to the products
ordered. The order may therefore be delivered in several packages and on different dates, which the
In the case of replacement goods, TEMAHOME BOUTIQUE OFFICIELLE cannot guarantee that the
return and delivery will take place on the same day.
TEMAHOME BOUTIQUE OFFICIELLE undertakes to respect the delivery times indicated on the Site,
However, they may not be insured in the event of force majeure, as defined by law and
Products in stock are generally dispatched within 24 hours - excluding Saturdays, Sundays and public
holidays - from receipt of order confirmation. For products in production, TEMAHOME BOUTIQUE
OFFICIELLE makes every effort to give an approximate delivery time.
Due to the possible closure of TEMAHOME BOUTIQUE OFFICIELLE and/or its logistics partners for the
end-of-year vacations, delivery times may be extended.
In the event of a delivery problem, TEMAHOME BOUTIQUE OFFICIELLE undertakes to do its utmost to
inform the Consumer of any delay in delivery.
Delivery is made by appointment by TEMAHOME BOUTIQUE OFFICIELLE's carriers, from Monday to
Friday, excluding public holidays.
The Consumer undertakes to be present on the day of delivery agreed with the service provider and
to check the conformity of the order on receipt.
Upon receipt of a damaged product, the Consumer must make a reservation on the carrier's notice of
receipt and take photos clearly showing the damaged package and the package reference label.
These must be sent to TEMAHOME BOUTIQUE OFFICIELLE's Customer Service within 72 hours to the
following e-mail address: email@example.com.
In the event of an error by the Consumer in the indication of the delivery address, the costs of a new
delivery will be charged to the Consumer.
Similarly, in the event of delivery being impossible due to access difficulties not notified in advance,
the cost of a new delivery will be at your expense.
In the event that this second appointment cannot be made, fifteen (15) days after unsuccessful formal
notice, the sale will be considered cancelled.
2.- Delivery requirements during order validation
Prior to any purchase, the Consumer must ensure that the dimensions of the packages and products,
as specified on the product sheet, are adapted to the specific constraints of his/her home (elevators,
staircases, corridors, landing doors, destination room, etc.). It is therefore the Consumer's
responsibility to take all necessary measures to this effect.
3.- Prerequisites for delivery acceptance
Before signing the delivery note, the Consumer must check :
• The apparent condition of the package(s).
• The condition of the products inside the package(s).
• The conformity of the products with the delivery note o n t h e one hand and t h e goods
ordered on the other.
It is therefore the Consumer's responsibility to carry out all necessary checks to assess the conformity
of the products upon delivery. This verification is deemed to have been carried out once the
Consumer has signed the delivery note and the carrier has allowed verification by any means of the
good condition of the package and its contents.
In the event o f anomalies noted at the time of delivery, the Consumer is invited to record all
reservations on the delivery slip provided by the carrier.
In the case of non-conforming deliveries (when the carrier does not justify having given the
Consumer the possibility of effectively checking their good condition), the Consumer must confirm
his reservations concerning the products delivered at the latest within 72 hours, following the date of
receipt of the products.
These reservations must be sent by email to TEMAHOME BOUTIQUE OFFICIELLE's Customer Service,
and must be accompanied by the order number, at least two photos clearly showing the damaged
parcel and a copy of the carrier's delivery note stating the reservations.
In the case of after-sales service, to replace a defective part, the consumer must provide the part
number indicated on the manual.
After 72 hours, all requests will be rejected by TEMAHOME BOUTIQUE OFFICIELLE and TEMAHOME
BOUTIQUE OFFICIELLE will not be held responsible.
Accepted claims will result in an exchange of the defective or non-compliant product or part, or a
refund if the product is not in stock.
No unsolicited returns will be accepted without the agreement of TEMAHOME BOUTIQUE OFFICIELLE.
In the absence of precise reservations formulated by the Consumer within 72 hours, the delivery will
be presumed to conform, subject to the guarantees described in article 11 below.
Article 8 - Retention of title and transfer of risk
TEMAHOME BOUTIQUE OFFICIELLE retains ownership of the products sold until full payment has
been received. This provision does not preclude the transfer of risk to the Consumer upon receipt
(risk of loss and deterioration of the products purchased and damage they may cause).
Article 9 - Product information
TEMAHOME BOUTIQUE OFFICIELLE disseminates information concerning the essential characteristics
of products with the utmost rigor and undertakes to provide descriptions in the form of a "product
sheet". Differences between the products delivered and those shown on the Site may exist,
particularly in the case of adaptations linked to technical developments. These differences, as long as
they do not concern the essential characteristics of the products and do not affect their quality,
cannot justify cancellation of the order or refusal of delivery.
Due to the technical imponderables inherent in photography operations and Internet browsing
software and/or display monitors, the rendering of colors on the Site is indicative and can in no way
be guaranteed to be faithful to the actual colors of the products represented. Differences in color
may occur, particularly with certain finishes such as wood veneer and marble, and cannot be held
against TEMAHOME BOUTIQUE OFFICIELLE.
In addition, TEMAHOME BOUTIQUE OFFICIELLE cannot be held responsible for any errors or omissions
that may have occurred despite all our care and careful checking.
Article 10 - Right of withdrawal
1. - Right of withdrawal terms
The Consumer has a withdrawal period of fourteen (14) working days from receipt the order to
inform TEMAHOME BOUTIQUE OFFICIELLE of his decision to withdraw and return the goods
delivered (art. L-21-3 c.conso) to TEMAHOME BOUTIQUE OFFICIELLE for exchange or refund. Return
shipping costs will be borne exclusively by the Consumer according to the following conditions:
29.99€ for packages under 30kg; 49.99€ for packages over 30kg.
2. - Product return procedure
The Consumer must exercise his right of withdrawal by contacting Customer Service by email at
TEMAHOME BOUTIQUE OFFICIELLE's Customer Service will contact the Consumer as soon as possible
to explain the return procedure.
He/she must place all disassembled products in the parcel(s) and carefully prepare the return parcel(s).
Products must be returned in their original packaging and in perfect condition.
Returns will only be accepted if the Consumer complies with the product return procedure.
The Consumer may not exercise his right of withdrawal if the returned products are unfit for resale, for
example because of obvious deterioration.
In the event of a return of products by the Consumer who has exercised his right of withdrawal in
accordance with the present article, he assumes the risks of transport and is responsible for the
product he returns.
3. - Exchange, refund of products
Consumers who have exercised their right of withdrawal have the option of requesting an exchange
of the products or a refund.
• If the Consumer wishes to exchange the products, returns will only be accepted by
TEMAHOME BOUTIQUE OFFICIELLE if the return procedure described in article 10.2 above is duly
Once the return has been accepted by TEMAHOME BOUTIQUE OFFICIELLE, the new products will be
delivered to the Consumer within a reasonable period of time depending on the availability of the
products, after deduction of the return costs detailed in article 10.1. If the products ordered by the
Consumer are not available, TEMAHOME BOUTIQUE OFFICIELLE will inform the Consumer and
proceed with the reimbursement of the order under the conditions described below.
• If the Consumer wishes a refund, TEMAHOME BOUTIQUE OFFICIELLE undertakes to refund
the Consumer within fourteen days of the date on which this right was exercised, after having
carried out all checks on the products.
Refunds will be made according to the payment method chosen by the Consumer, after deduction of
the return costs detailed in article 10.1.
Any product damaged by the Consumer will not be reimbursed.
10.4 - 1-for-1 trade-in
Within the framework of the AGIEC law and for furniture weighing more than 20kg, TEMAHOME
BOUTIQUE OFFICIELLE can take them back at the Consumer's address and by appointment under the
- The nature of the furniture, e.g. TV cabinet, dining table, bathroom cabinet, e t c . , must
be the same as that of the furniture purchased.
- The pick-up location must be identical to the delivery location.
- The weight of the furniture taken back must not exceed that of the furniture purchased.
- The furniture must be completely dismantled, including all hardware, screws, hinges,
handles, runners, etc., to avoid any risk of injury to TEMAHOME BOUTIQUE OFFICIELLE's
- Returned furniture must be packed in one or more cartons whose total volume must not
exceed that of the furniture purchased.
- Photos of the furniture before disassembly and photos of the packages to be taken back with
a description of their respective weights and dimensions must be sent in advance to
TEMAHOME BOUTIQUE OFFICIELLE's Customer Service by email: firstname.lastname@example.org
and validated before any trade-in can be scheduled. The trade-in is scheduled once the
Consumer is aware of the final delivery of the furniture purchased.
Article 11 - Warranties
The Consumer benefits from the legal guarantee of conformity as well as the guarantee against
hidden defects in accordance with the legal provisions in force of articles L.211-1 to L.212-2 of the
French Consumer Code and articles 1641 to 1649 of the French Civil Code.
1. - Spare parts availability information
Spare parts essential to the use of our products are available for 2 years following the sale of the
article, in accordance with the legal guarantee of conformity.
2. - In case of lack of conformity
TEMAHOME BOUTIQUE OFFICIELLE is obliged to deliver products in conformity with the Consumer's
order and is liable for any defects in conformity existing at the time of delivery of the products, within
the framework and limits of the legal guarantee of conformity.
In accordance with the provisions of Articles L.211-9 et seq. of the French Consumer Code, the
Consumer may request the replacement of the defective part(s).
3. - In the event of a hidden defect
TEMAHOME BOUTIQUE OFFICIELLE is liable for any hidden defects in the goods sold that render
them unfit for their intended use.
Any action arising from latent defects must be brought by the purchaser within two (2) years of
discovery of the defect.
In accordance with Articles 1641 et seq. of the French Civil Code, the Consumer has the option of
requesting the replacement of the defective part(s), or keeping the product and being reimbursed for
part of the price.
4. - Warranty exclusions
The warranty does not cover deterioration resulting from normal wear and tear or from a cause
arising from the intrinsic qualities of the goods. Nor can the warranty cover deterioration resulting
from abnormal use or use which does not comply with the seller's instructions, and in particular
defects and their consequences linked to use which does not comply with the use for which the
product is intended. Damage caused by the Consumer or a third party (e.g. transport, handling,
assembly, exposure to humidity and sunlight, etc.) is also excluded from the warranty.
TEMAHOME BOUTIQUE OFFICIELLE cannot be held responsible for damages in the event of fortuitous
events or force majeure.
5. - Claims
To invoke the legal warranty, the Consumer must notify TEMAHOME BOUTIQUE OFFICIELLE of the
defect as soon as it appears, by writing to Customer Service by email at: email@example.com.
The Consumer must illustrate his/her request with at least two photographs of the product and must
comply with the product return conditions described in article 10.2 below.
In the event that the Consumer chooses to replace the products within the framework of these legal
warranties, TEMAHOME BOUTIQUE OFFICIELLE will bear the cost of returning and shipping the
Article 12 - Disputes and liability
The Consumer is responsible for verifying the completeness and truthfulness of the information
provided to TEMAHOME BOUTIQUE OFFICIELLE when registering on the site and ordering, in
particular the delivery address and contact.
TEMAHOME BOUTIQUE OFFICIELLE cannot be held responsible for any input errors that may cause
delivery errors. If the delivery address or cell phone number is incorrect or if the Consumer decides
to change the delivery address after the products have been shipped by TEMAHOME BOUTIQUE
OFFICIELLE, the costs of the new delivery will be borne by the Consumer.
The choice and purchase of products by the Consumer are his sole responsibility. Consequently, the
total or partial impossibility of using products, in particular due to product incompatibility, cannot
give rise to any compensation, reimbursement or liability on the part of TEMAHOME BOUTIQUE
OFFICIELLE, except in the case of a proven hidden defect, non-conformity, defect or the exercise of
the right of withdrawal as provided for in the French Consumer Code.
All facts or circumstances that are irresistible, unforeseeable and beyond the control of the parties, in
particular in the event of a nationwide strike by transporters, or natural disasters such as floods or
fires, shall be considered as fortuitous events or force majeure exempting the company from liability.
The products sold on the Site are intended for private use. If they are used professionally by
companies, associations or local authorities, the legal warranty may not apply.
Article 13 - Mediation
In accordance with the provisions of the French Consumer Code concerning the amicable settlement
of disputes, TEMAHOME BOUTIQUE OFFICIELLE is a member of the AME - Association of European
Mediators whose contact details are as follows: 11 place Dauphine 75001 PARIS - Telephone: 09 53
69 - http://www.mediationconso-ame.com/
After prior written request by consumers to TEMAHOME BOUTIQUE OFFICIELLE, the AME Mediator
may be contacted, for any consumer dispute which has not been settled, either by post or via the
following website http://www.mediationconso-ame.com/unifa- équipement-de-la-maison.
Article 14 - General Data Protection Regulations
Pursuant to European Regulation 2016/679 of the European Parliament and of the Council of 27 April
2016 on the protection of individuals with regard to the processing of personal data and on the free
movement of such data, TEMAHOME BOUTIQUE OFFICIELLE collects the Consumer's personal data
for the purposes of identifying the Consumer, processing the Consumer's order and invoicing.
Personal Data refers to information concerning the Consumer as a natural person, voluntarily
communicated by the Consumer. It thus includes nominative data (such as surnames, first names,
contact details, etc.).
TEMAHOME BOUTIQUE OFFICIELLE protects the privacy of the Consumer by complying w i t h
TEMAHOME BOUTIQUE OFFICIELLE informs the Consumer that this automated data processing has
been declared to the CNIL under number 1973084.
In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, amended by Act no.
2004-801 of August 6, 2004 and the General Data Protection Regulation, the Consumer has the right
to access, rectify, port and delete information concerning him or her, as well as the right to object to
the processing of his or her data. To exercise this right, the Consumer may send a letter to the
following e-mail address: firstname.lastname@example.org
Article 15 - Intellectual property
The elements published on the TEMAHOME BOUTIQUE OFFICIELLE website, including in particular
logos, registered trademarks, texts, photographs, images, drawings, models or paintings, constitute
works protected by intellectual property rights or personal rights. The reproduction or
representation, in whole or in part, of this Site is therefore prohibited without the express prior
consent of the holders of these rights and would constitute an infringement punishable by the
provisions of the Code of Intellectual Property and / or a tort likely to engage the civil liability of
violators of the aforementioned rights.
Furthermore, the Consumer may only access and display the contents of the database and any other
element of the Site for non-commercial and private use.
Article 16 - User liability
Users are solely responsible for browsing the www.temahome.com website.
TEMAHOME BOUTIQUE OFFICIELLE cannot be held responsible for any breakdowns, errors or
computer viruses that may prevent continued access to its site, or for any malfunctions in users'
computer systems that may occur following access to the site. The company shall not be held liable
for any direct or indirect damage that may result from using or accessing its site, or from
downloading elements stored on the site (images, text, video files, etc.).
A cookie is a file containing textual information that is stored on the Consumer's hard drive when
he/she visits a website.
makes a new visit to the Site. These cookies record information relating to the pages consulted on
the Site. They allow TEMAHOME BOUTIQUE OFFICIELLE to understand the navigation made on the
Site and save the Consumer's preferences for future visits to the Site in order to improve the services
The Consumer may, if he wishes, block cookies by modifying the preferences of his Internet browser.
Article 18 - Severability and non-waiver of clauses
The fact that any clause of these General Terms and Conditions of Sale may become null, void, illegal
or inapplicable as a result of a law, regulation or final decision of a competent court, shall not call into
question the validity, legality or applicability of the other stipulations of these General Terms and
Conditions of Sale, which shall remain in force.
The Consumer will remain bound by his contractual obligations and may not, in this respect, claim
any exemption from liability.
The fact that one of the Parties has not required the application of any clause of these General Terms
and Conditions of Sale, whether permanently or temporarily, shall in no way be considered as a
waiver of that Party's rights arising from the said clause.
Article 19 - Language and applicable law
These General Terms and Conditions of Sale are written in French. Should they be translated into one
or more languages, only the French text shall prevail in the event of a dispute.
These General Terms and Conditions of Sale are governed by French law. Prior to any dispute, the
parties shall seek an amicable settlement.
In the absence of amicable agreement, any dispute relating to the formation, execution,
interpretation and termination to which the General Terms and Conditions of Sale may give rise,
even in the event of recourse in warranty or plurality of defendants, shall be subject to the exclusive
jurisdiction of the French courts.
Article 20 - Miscellaneous
By express agreement between TEMAHOME BOUTIQUE OFFICIELLE and the Consumer, e-mails will
be deemed authentic between the Parties, as will the automatic recording systems used on the Site,
in particular as to the nature and date of the order.
2. Entire contract
These General Terms and Conditions of Sale and the order summary sent to the Consumer form a
contractual whole and constitute the entire contractual relationship between the Parties.