Terms and Conditions of Sale


Terms & Conditions

Article 1 - Scope of application

The present General Terms and Conditions of Sale (hereinafter referred to as: General Terms and

Conditions or GTCS) apply without restriction or reservation to all sales concluded between :

TEMAHOME BOUTIQUE OFFICIELLE, with a share capital of €2,000, headquartered at 6 avenue du Pré

de Challes, Annecy le Vieux, 74940 Annecy.

Registered with the R.C.S of Annecy under number 908 310

162 And the Consumer

These General Terms and Conditions of Sale are accessible at all times on the www.temahome.com

website (hereinafter referred to as: Site) and shall prevail, where applicable, over any other version

or any other contradictory document.

TEMAHOME BOUTIQUE OFFICIELLE reserves the right to modify its General Terms and Conditions of

Sale at any time without prior notice to the Consumer.

The modified General Terms and Conditions of Sale are enforceable against the Consumer from and

for the duration of their publication online for orders placed after their publication online.

Each purchase is subject to all the clauses of the General Terms and Conditions of Sale applicable on

the date the order is placed.

By validating these GCS when placing an order, the Consumer accepts them without reservation and

declares that he/she has the legal capacity to enter into a contract within the meaning of articles

1123 et seq. of the French Civil Code and certifies that he/she is a natural person of legal age.

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions,

in particular those applicable to in-store sales or sales via other distribution and marketing channels.

Article 2 - Purpose

The purpose of these General Terms and Conditions of Sale is to define the rules governing online

sales of home furnishing products and the rights and obligations arising therefrom.

These General Terms and Conditions of Sale govern :

• the organization of legal relations between TEMAHOME BOUTIQUE OFFICIELLE and the


• the terms of sale between TEMAHOME BOUTIQUE OFFICIELLE and the Consumer (order,

delivery, etc.).

Article 3 - Ordering procedure

3.1 - Consumer identification

When ordering for the first time on the site, the Consumer can create a Consumer account via the

"My Account" section accessible from the Site menu, then "New Customer".

They must fill in the mandatory information and accept these GTC and the privacy policy.


protection and confidentiality of personal data. Registration on the TEMAHOME BOUTIQUE

OFFICIELLE Website is effective as soon as the Consumer validates the information provided by

clicking on "Create my account".

The Consumer will then receive a confirmation email in order to verify his email address and thus

activate his account.

The Consumer expressly undertakes not to use false information or information from third parties.

For subsequent orders, the Consumer can access his account by entering his login and password in

the "My Account" section, then "Already a Customer".

The Consumer is entirely responsible for his/her login and password and undertakes to keep them


If the Consumer has forgotten his/her password, he/she should select "Forgot your password?" in

the "My Account" section, "Already a Customer".

They will then be redirected to a "Reset password" page, where they must enter their e-mail address

and click on "Reset".

He will then receive an email to reset his password.

From the "My account" area, the Consumer has access to his/her personal information, and can also

change his/her password, access his/her address book, order history and promotions. They can also

delete their account.

To do this, click on "Delete my account" and then "Confirm deactivation of my account".

To permanently delete your account, select "Please contact the site administrator" and fill in the

form on the page to which you are redirected.

2. - Placing an order

To place an order on the www.temahome.com site, the Consumer must access the site, which is

accessible 24 hours a day, 7 days a week, subject to incidents affecting the level of service.

Once the basket is complete, the Consumer must follow the steps below to validate the order:

1. Identification: the Consumer can enter a promotional code,

2. Address: the Consumer must enter his/her surname, first name, email, address and cell

phone number.

3. Delivery mode

4. Payment: The Consumer chooses their payment method: one-off payment, in 3 instalments

or in 4 instalments and clicks on the button to accept the site's General Terms and Conditions

of Sale and privacy policy.

5. Summary: The Consumer can check the order information and proceed to the "Checkout"

stage. They will then be redirected to the Payline secure payment page to enter their bank


TEMAHOME BOUTIQUE OFFICIELLE offers its Consumers the MONEXT Online secure online payment

solution with a security level corresponding to the PCI-DSS standard.

The bank details of the buyer paying by credit card are not kept by


TEMAHOME BOUTIQUE OFFICIELLE and are transmitted directly to MONEXT.

Some payment methods use the 3D Secure security enhancement. This technology supplements

standard security by requiring an additional code sent by SMS to the Consumer's cell phone or by

voice message to the Consumer's landline phone.

The communication by the Consumer of his/her bank card number and its cryptogram constitutes

authorization to debit his/her account up to the amount of the order.

Once payment has been validated, the Consumer is redirected to the Temahome website, where

he/she will receive confirmation of his/her order number.

The Consumer also receives an order confirmation by e-mail to the e-mail address indicated by the

Consumer. This contains the order number and a link to the Site, specifying the date of the order, the

price and the number of products ordered. This information can also be consulted on the Site in the

"My Account" section. In the event of non-receipt of this confirmation email, the Consumer should

check his junk mail or other anti-spam software.

Any order validated by the Consumer is considered effective by TEMAHOME BOUTIQUE OFFICIELLE

only after confirmation of payment.

The data communicated by the Consumer and recorded by TEMAHOME BOUTIQUE OFFICIELLE when

the order is registered constitutes proof of the transactions between the Consumer and TEMAHOME


Information relating to the order is subject to computerized data processing.

whose manager is TEMAHOME BOUTIQUE OFFICIELLE, in accordance with the provisions of article 14

of these GTC.

The final invoice can also be sent at the Consumer's request.

3. - Order tracking

As soon as the order is prepared and ready for dispatch, the Consumer receives an email or sms

specifying the order tracking number and the carrier.

Consumers can track the status of their order on the carrier's website, using their tracking number.

Article 4 - Prices

The prices indicated on the Site are in euros, and are inclusive of all taxes, including VAT at the

current statutory rate, eco-participation(s) and the contribution to the costs of eliminating waste

furniture items provided for in article R.543-247 of the French Environment Code, applicable on the

day of the order. TEMAHOME BOUTIQUE OFFICIELLE reserves the right to modify these prices at any

time prior to final validation of the order, in particular in the event of an increase in charges or the

VAT rate, or in the event of an obvious error.

Products are invoiced at the rate in force on the Site at the time of final validation of the order by the


The Consumer may not use the prices and promotions offered on the Site to request a price

adjustment in store, and vice versa.

The prices and promotional offers indicated on the Site are valid in the countries listed in article



Product prices include delivery to the doorstep or the foot of the building. Delivery to upper floors is

not included unless a complementary delivery option has been agreed for a fee. Product prices do

not include assembly costs.

TEMAHOME BOUTIQUE OFFICIELLE is registered with the French national register of furniture

manufacturers under number FR 038533_10KH6S.

This number guarantees that TEMAHOME BOUTIQUE OFFICIELLE, by joining Eco-Mobilier, is in

compliance with its regulatory obligations under Article L.541-10-6 of the French Environmental


Article 5 - Terms of payment

1. - Terms of payment

The products presented on the Site are payable with the order, in one, 3 or 4 instalments.

To pay for his order, the Consumer has the following means of payment:

• Credit card: Visa, Mastercard and Carte Bleue

Any order involving payment by credit card is only considered effective once the relevant payment

centers have given their approval.

The order will be reserved for seventy-two (72) hours from the validation of the basket and will only

be confirmed on receipt of the amount transferred.

If the bank transfer is not received within seventy-two (72) hours of validation of the basket, the

order will be considered cancelled.

2. - Combating payment fraud

For reasons of fraud prevention, TEMAHOME BOUTIQUE OFFICIELLE reserves the right, in order to

accept the sale, to ask the Consumer to provide proof of identity, place of residence and the means

of payment used. In this case, the order will be processed upon receipt of these documents.

TEMAHOME BOUTIQUE OFFICIELLE reserves the right to cancel the order in the event of non-receipt

of said documents or receipt of documents deemed to be non-compliant.

3. - Payment incident

TEMAHOME BOUTIQUE OFFICIELLE will not be obliged to deliver the products ordered by the

Consumer if the Consumer does not pay the price in full in accordance with the above conditions.

In the event of incomplete, irregular or non-existent payment for any reason whatsoever, or in the

event of any payment incident, TEMAHOME BOUTIQUE OFFICIELLE reserves the right to suspend or

cancel the delivery of orders in progress.

TEMAHOME BOUTIQUE OFFICIELLE reserves the right to refuse to honour any order in the event of a

dispute relating to the payment of a previous order.

In the event of non-payment for any reason whatsoever, an amicable fixed indemnity of fifteen euros

(€15) will be payable.


demanded by TEMAHOME BOUTIQUE OFFICIELLE in addition to the amount of the invoice, plus the

debit charges invoiced by TEMAHOME BOUTIQUE OFFICIELLE's bank in the event that amicable

collection remains unsuccessful within a period of ten (10) days from the date of dispatch of the first

letter requesting collection, whether this letter is sent by registered mail or by ordinary letter.

Recovery will be made by legal action. Any costs incurred by the debt collection agency acting on

behalf of TEMAHOME BOUTIQUE OFFICIELLE, which are invoiced directly to the Consumer, are

independent of the amicable lump-sum indemnity.

In the event of non-payment after formal notice has remained without effect, TEMAHOME

BOUTIQUE OFFICIELLE retains full ownership of the products ordered until full payment has been

made and may bring an action for recovery before the competent court.

Article 6 - Product availability

Product offers presented on the Site are valid within the limits of available stocks, except for items in

the course of manufacture, for which the corresponding delivery times are indicated. Prior to any

purchase, the Consumer is informed of the availability of these products.

TEMAHOME BOUTIQUE OFFICIELLE will do its utmost to process and honour the Consumer's orders,

subject to logistical contingencies, which the Consumer acknowledges and accepts.

Insofar as processing times are necessary between the registration of an order and its payment by the

Consumer, products may become unavailable during this period. In the event that, subsequent to the

confirmation of the order by TEMAHOME BOUTIQUE OFFICIELLE, products become totally or partially

unavailable, TEMAHOME BOUTIQUE OFFICIELLE will inform the Consumer by email or telephone of

this unavailability in accordance with article L 121-20-3 of the French Consumer Code.

In this context, the Consumer has the possibility :

• or to accept a delay in receiving the order,

• or obtain a refund of the order within fourteen (14) days of payment of the product.

Article 7 - Delivery

1. - Terms and delivery times

Products can be delivered to the following countries: Mainland France, excluding Corsica and Monaco,

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece,

Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia,

Slovenia, Spain and Sweden.

Products are delivered to the address indicated by the Consumer at the time of ordering.

TEMAHOME BOUTIQUE OFFICIELLE distinguishes delivery methods according to the products

ordered. The order may therefore be delivered in several packages and on different dates, which the

Consumer accepts.

In the case of replacement goods, TEMAHOME BOUTIQUE OFFICIELLE cannot guarantee that the

return and delivery will take place on the same day.

TEMAHOME BOUTIQUE OFFICIELLE undertakes to respect the delivery times indicated on the Site,


However, they may not be insured in the event of force majeure, as defined by law and


Products in stock are generally dispatched within 24 hours - excluding Saturdays, Sundays and public

holidays - from receipt of order confirmation. For products in production, TEMAHOME BOUTIQUE

OFFICIELLE makes every effort to give an approximate delivery time.

Due to the possible closure of TEMAHOME BOUTIQUE OFFICIELLE and/or its logistics partners for the

end-of-year vacations, delivery times may be extended.

In the event of a delivery problem, TEMAHOME BOUTIQUE OFFICIELLE undertakes to do its utmost to

inform the Consumer of any delay in delivery.

Delivery is made by appointment by TEMAHOME BOUTIQUE OFFICIELLE's carriers, from Monday to

Friday, excluding public holidays.

The Consumer undertakes to be present on the day of delivery agreed with the service provider and

to check the conformity of the order on receipt.

Upon receipt of a damaged product, the Consumer must make a reservation on the carrier's notice of

receipt and take photos clearly showing the damaged package and the package reference label.

These must be sent to TEMAHOME BOUTIQUE OFFICIELLE's Customer Service within 72 hours to the

following e-mail address: service@temahome.com.

In the event of an error by the Consumer in the indication of the delivery address, the costs of a new

delivery will be charged to the Consumer.

Similarly, in the event of delivery being impossible due to access difficulties not notified in advance,

the cost of a new delivery will be at your expense.

In the event that this second appointment cannot be made, fifteen (15) days after unsuccessful formal

notice, the sale will be considered cancelled.

2.- Delivery requirements during order validation

Prior to any purchase, the Consumer must ensure that the dimensions of the packages and products,

as specified on the product sheet, are adapted to the specific constraints of his/her home (elevators,

staircases, corridors, landing doors, destination room, etc.). It is therefore the Consumer's

responsibility to take all necessary measures to this effect.

3.- Prerequisites for delivery acceptance

Before signing the delivery note, the Consumer must check :

• The apparent condition of the package(s).

• The condition of the products inside the package(s).

• The conformity of the products with the delivery note o n t h e one hand and t h e goods

ordered on the other.

It is therefore the Consumer's responsibility to carry out all necessary checks to assess the conformity

of the products upon delivery. This verification is deemed to have been carried out once the

Consumer has signed the delivery note and the carrier has allowed verification by any means of the

good condition of the package and its contents.


In the event o f anomalies noted at the time of delivery, the Consumer is invited to record all

reservations on the delivery slip provided by the carrier.

In the case of non-conforming deliveries (when the carrier does not justify having given the

Consumer the possibility of effectively checking their good condition), the Consumer must confirm

his reservations concerning the products delivered at the latest within 72 hours, following the date of

receipt of the products.

These reservations must be sent by email to TEMAHOME BOUTIQUE OFFICIELLE's Customer Service,

and must be accompanied by the order number, at least two photos clearly showing the damaged

parcel and a copy of the carrier's delivery note stating the reservations.

In the case of after-sales service, to replace a defective part, the consumer must provide the part

number indicated on the manual.

After 72 hours, all requests will be rejected by TEMAHOME BOUTIQUE OFFICIELLE and TEMAHOME

BOUTIQUE OFFICIELLE will not be held responsible.

Accepted claims will result in an exchange of the defective or non-compliant product or part, or a

refund if the product is not in stock.

No unsolicited returns will be accepted without the agreement of TEMAHOME BOUTIQUE OFFICIELLE.

In the absence of precise reservations formulated by the Consumer within 72 hours, the delivery will

be presumed to conform, subject to the guarantees described in article 11 below.

Article 8 - Retention of title and transfer of risk

TEMAHOME BOUTIQUE OFFICIELLE retains ownership of the products sold until full payment has

been received. This provision does not preclude the transfer of risk to the Consumer upon receipt

(risk of loss and deterioration of the products purchased and damage they may cause).

Article 9 - Product information

TEMAHOME BOUTIQUE OFFICIELLE disseminates information concerning the essential characteristics

of products with the utmost rigor and undertakes to provide descriptions in the form of a "product

sheet". Differences between the products delivered and those shown on the Site may exist,

particularly in the case of adaptations linked to technical developments. These differences, as long as

they do not concern the essential characteristics of the products and do not affect their quality,

cannot justify cancellation of the order or refusal of delivery.

Due to the technical imponderables inherent in photography operations and Internet browsing

software and/or display monitors, the rendering of colors on the Site is indicative and can in no way

be guaranteed to be faithful to the actual colors of the products represented. Differences in color

may occur, particularly with certain finishes such as wood veneer and marble, and cannot be held


In addition, TEMAHOME BOUTIQUE OFFICIELLE cannot be held responsible for any errors or omissions

that may have occurred despite all our care and careful checking.

Article 10 - Right of withdrawal


1. - Right of withdrawal terms

The Consumer has a withdrawal period of fourteen (14) working days from receipt the order to

inform TEMAHOME BOUTIQUE OFFICIELLE of his decision to withdraw and return the goods

delivered (art. L-21-3 c.conso) to TEMAHOME BOUTIQUE OFFICIELLE for exchange or refund. Return

shipping costs will be borne exclusively by the Consumer according to the following conditions:

29.99€ for packages under 30kg; 49.99€ for packages over 30kg.

2. - Product return procedure

The Consumer must exercise his right of withdrawal by contacting Customer Service by email at


TEMAHOME BOUTIQUE OFFICIELLE's Customer Service will contact the Consumer as soon as possible

to explain the return procedure.

He/she must place all disassembled products in the parcel(s) and carefully prepare the return parcel(s).

Products must be returned in their original packaging and in perfect condition.

Returns will only be accepted if the Consumer complies with the product return procedure.

The Consumer may not exercise his right of withdrawal if the returned products are unfit for resale, for

example because of obvious deterioration.

In the event of a return of products by the Consumer who has exercised his right of withdrawal in

accordance with the present article, he assumes the risks of transport and is responsible for the

product he returns.

3. - Exchange, refund of products

Consumers who have exercised their right of withdrawal have the option of requesting an exchange

of the products or a refund.

• If the Consumer wishes to exchange the products, returns will only be accepted by

TEMAHOME BOUTIQUE OFFICIELLE if the return procedure described in article 10.2 above is duly


Once the return has been accepted by TEMAHOME BOUTIQUE OFFICIELLE, the new products will be

delivered to the Consumer within a reasonable period of time depending on the availability of the

products, after deduction of the return costs detailed in article 10.1. If the products ordered by the

Consumer are not available, TEMAHOME BOUTIQUE OFFICIELLE will inform the Consumer and

proceed with the reimbursement of the order under the conditions described below.

• If the Consumer wishes a refund, TEMAHOME BOUTIQUE OFFICIELLE undertakes to refund

the Consumer within fourteen days of the date on which this right was exercised, after having

carried out all checks on the products.

Refunds will be made according to the payment method chosen by the Consumer, after deduction of

the return costs detailed in article 10.1.

Any product damaged by the Consumer will not be reimbursed.

10.4 - 1-for-1 trade-in


Within the framework of the AGIEC law and for furniture weighing more than 20kg, TEMAHOME

BOUTIQUE OFFICIELLE can take them back at the Consumer's address and by appointment under the

following conditions:

- The nature of the furniture, e.g. TV cabinet, dining table, bathroom cabinet, e t c . , must

be the same as that of the furniture purchased.

- The pick-up location must be identical to the delivery location.

- The weight of the furniture taken back must not exceed that of the furniture purchased.

- The furniture must be completely dismantled, including all hardware, screws, hinges,

handles, runners, etc., to avoid any risk of injury to TEMAHOME BOUTIQUE OFFICIELLE's

service personnel.

- Returned furniture must be packed in one or more cartons whose total volume must not

exceed that of the furniture purchased.

- Photos of the furniture before disassembly and photos of the packages to be taken back with

a description of their respective weights and dimensions must be sent in advance to

TEMAHOME BOUTIQUE OFFICIELLE's Customer Service by email: service@temahome.com

and validated before any trade-in can be scheduled. The trade-in is scheduled once the

Consumer is aware of the final delivery of the furniture purchased.

Article 11 - Warranties

The Consumer benefits from the legal guarantee of conformity as well as the guarantee against

hidden defects in accordance with the legal provisions in force of articles L.211-1 to L.212-2 of the

French Consumer Code and articles 1641 to 1649 of the French Civil Code.

1. - Spare parts availability information

Spare parts essential to the use of our products are available for 2 years following the sale of the

article, in accordance with the legal guarantee of conformity.

2. - In case of lack of conformity

TEMAHOME BOUTIQUE OFFICIELLE is obliged to deliver products in conformity with the Consumer's

order and is liable for any defects in conformity existing at the time of delivery of the products, within

the framework and limits of the legal guarantee of conformity.

In accordance with the provisions of Articles L.211-9 et seq. of the French Consumer Code, the

Consumer may request the replacement of the defective part(s).

3. - In the event of a hidden defect

TEMAHOME BOUTIQUE OFFICIELLE is liable for any hidden defects in the goods sold that render

them unfit for their intended use.

Any action arising from latent defects must be brought by the purchaser within two (2) years of

discovery of the defect.

In accordance with Articles 1641 et seq. of the French Civil Code, the Consumer has the option of

requesting the replacement of the defective part(s), or keeping the product and being reimbursed for

part of the price.


4. - Warranty exclusions

The warranty does not cover deterioration resulting from normal wear and tear or from a cause

arising from the intrinsic qualities of the goods. Nor can the warranty cover deterioration resulting

from abnormal use or use which does not comply with the seller's instructions, and in particular

defects and their consequences linked to use which does not comply with the use for which the

product is intended. Damage caused by the Consumer or a third party (e.g. transport, handling,

assembly, exposure to humidity and sunlight, etc.) is also excluded from the warranty.

TEMAHOME BOUTIQUE OFFICIELLE cannot be held responsible for damages in the event of fortuitous

events or force majeure.

5. - Claims

To invoke the legal warranty, the Consumer must notify TEMAHOME BOUTIQUE OFFICIELLE of the

defect as soon as it appears, by writing to Customer Service by email at: service@temahome.com.

The Consumer must illustrate his/her request with at least two photographs of the product and must

comply with the product return conditions described in article 10.2 below.

In the event that the Consumer chooses to replace the products within the framework of these legal

warranties, TEMAHOME BOUTIQUE OFFICIELLE will bear the cost of returning and shipping the

exchanged products.

Article 12 - Disputes and liability

The Consumer is responsible for verifying the completeness and truthfulness of the information

provided to TEMAHOME BOUTIQUE OFFICIELLE when registering on the site and ordering, in

particular the delivery address and contact.

TEMAHOME BOUTIQUE OFFICIELLE cannot be held responsible for any input errors that may cause

delivery errors. If the delivery address or cell phone number is incorrect or if the Consumer decides

to change the delivery address after the products have been shipped by TEMAHOME BOUTIQUE

OFFICIELLE, the costs of the new delivery will be borne by the Consumer.

The choice and purchase of products by the Consumer are his sole responsibility. Consequently, the

total or partial impossibility of using products, in particular due to product incompatibility, cannot

give rise to any compensation, reimbursement or liability on the part of TEMAHOME BOUTIQUE

OFFICIELLE, except in the case of a proven hidden defect, non-conformity, defect or the exercise of

the right of withdrawal as provided for in the French Consumer Code.

All facts or circumstances that are irresistible, unforeseeable and beyond the control of the parties, in

particular in the event of a nationwide strike by transporters, or natural disasters such as floods or

fires, shall be considered as fortuitous events or force majeure exempting the company from liability.

The products sold on the Site are intended for private use. If they are used professionally by

companies, associations or local authorities, the legal warranty may not apply.


Article 13 - Mediation

In accordance with the provisions of the French Consumer Code concerning the amicable settlement

of disputes, TEMAHOME BOUTIQUE OFFICIELLE is a member of the AME - Association of European

Mediators whose contact details are as follows: 11 place Dauphine 75001 PARIS - Telephone: 09 53

01 02

69 - http://www.mediationconso-ame.com/

After prior written request by consumers to TEMAHOME BOUTIQUE OFFICIELLE, the AME Mediator

may be contacted, for any consumer dispute which has not been settled, either by post or via the

following website http://www.mediationconso-ame.com/unifa- équipement-de-la-maison.

Article 14 - General Data Protection Regulations

Pursuant to European Regulation 2016/679 of the European Parliament and of the Council of 27 April

2016 on the protection of individuals with regard to the processing of personal data and on the free

movement of such data, TEMAHOME BOUTIQUE OFFICIELLE collects the Consumer's personal data

for the purposes of identifying the Consumer, processing the Consumer's order and invoicing.

Personal Data refers to information concerning the Consumer as a natural person, voluntarily

communicated by the Consumer. It thus includes nominative data (such as surnames, first names,

contact details, etc.).

TEMAHOME BOUTIQUE OFFICIELLE protects the privacy of the Consumer by complying w i t h

current legislation.

TEMAHOME BOUTIQUE OFFICIELLE informs the Consumer that this automated data processing has

been declared to the CNIL under number 1973084.

In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, amended by Act no.

2004-801 of August 6, 2004 and the General Data Protection Regulation, the Consumer has the right

to access, rectify, port and delete information concerning him or her, as well as the right to object to

the processing of his or her data. To exercise this right, the Consumer may send a letter to the

following e-mail address: service@temahome.com

Article 15 - Intellectual property

The elements published on the TEMAHOME BOUTIQUE OFFICIELLE website, including in particular

logos, registered trademarks, texts, photographs, images, drawings, models or paintings, constitute

works protected by intellectual property rights or personal rights. The reproduction or

representation, in whole or in part, of this Site is therefore prohibited without the express prior

consent of the holders of these rights and would constitute an infringement punishable by the

provisions of the Code of Intellectual Property and / or a tort likely to engage the civil liability of

violators of the aforementioned rights.

Furthermore, the Consumer may only access and display the contents of the database and any other

element of the Site for non-commercial and private use.

Article 16 - User liability

Users are solely responsible for browsing the www.temahome.com website.


TEMAHOME BOUTIQUE OFFICIELLE cannot be held responsible for any breakdowns, errors or

computer viruses that may prevent continued access to its site, or for any malfunctions in users'

computer systems that may occur following access to the site. The company shall not be held liable

for any direct or indirect damage that may result from using or accessing its site, or from

downloading elements stored on the site (images, text, video files, etc.).

Article 17 - Use of cookies

A cookie is a file containing textual information that is stored on the Consumer's hard drive when

he/she visits a website.

The Site uses cookies which TEMAHOME BOUTIQUE OFFICIELLE can access when the Consumer

makes a new visit to the Site. These cookies record information relating to the pages consulted on

the Site. They allow TEMAHOME BOUTIQUE OFFICIELLE to understand the navigation made on the

Site and save the Consumer's preferences for future visits to the Site in order to improve the services


The Consumer may, if he wishes, block cookies by modifying the preferences of his Internet browser.

Article 18 - Severability and non-waiver of clauses

The fact that any clause of these General Terms and Conditions of Sale may become null, void, illegal

or inapplicable as a result of a law, regulation or final decision of a competent court, shall not call into

question the validity, legality or applicability of the other stipulations of these General Terms and

Conditions of Sale, which shall remain in force.

The Consumer will remain bound by his contractual obligations and may not, in this respect, claim

any exemption from liability.

The fact that one of the Parties has not required the application of any clause of these General Terms

and Conditions of Sale, whether permanently or temporarily, shall in no way be considered as a

waiver of that Party's rights arising from the said clause.

Article 19 - Language and applicable law

These General Terms and Conditions of Sale are written in French. Should they be translated into one

or more languages, only the French text shall prevail in the event of a dispute.

These General Terms and Conditions of Sale are governed by French law. Prior to any dispute, the

parties shall seek an amicable settlement.

In the absence of amicable agreement, any dispute relating to the formation, execution,

interpretation and termination to which the General Terms and Conditions of Sale may give rise,

even in the event of recourse in warranty or plurality of defendants, shall be subject to the exclusive

jurisdiction of the French courts.

Article 20 - Miscellaneous

1. Proof

By express agreement between TEMAHOME BOUTIQUE OFFICIELLE and the Consumer, e-mails will

be deemed authentic between the Parties, as will the automatic recording systems used on the Site,

in particular as to the nature and date of the order.


2. Entire contract

These General Terms and Conditions of Sale and the order summary sent to the Consumer form a

contractual whole and constitute the entire contractual relationship between the Parties.