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In your personal space you will find: my account ▶ delete my account.
This will automatically delete all of your personal data.
Go to the account details area and click on "edit data"
We receive your order, it is accepted immediately and processed within 48 hours.
An email is then sent to you with the tracking number and the link for the courier. Depending on the weight of your furniture, shipping will be done through either Gefco or GLS. You can follow the status of your delivery with the tracking number sent in this email.
Check that it wasn’t sent to your spam/junk mail.
If you can't find it, contact us.
Make sure dispatch has taken place with the confirmation email we sent you. In the event of a production delay, an email informing you of the availability date will be sent to you.
Check that our emails have not been sent to your spam/junk mail.
If your package has been dispatched, please go to the tracking of your shipment using your tracking number and the link to the courier's platform.
Then check that the courier has contacted you on the phone number you provided.
If none of the above matches your search, please contact us so that we can assess the situation.
Within 24 hours of placing your order, you may cancel or modify it at no extra cost by contacting us directly. After this time, modifications are no longer possible.
If you are missing a package, product, manual or sheet, please contact us so that we can assess the situation.
For any order cancellation, please contact us as soon as possible. Within a period of less than 24 hours, cancelling your order will allow you a full and immediate refund.
After 24 hours and within 14 days, you are still within your right of withdrawal. Cancellation with a refund is still possible. However, the return costs are your responsibility: €29.99 for items less than 30 kg and €49.99 for products over 30 kg.
The product(s) must be returned in their original packaging and sealed.
Upon receipt of your package at the agency closest to your home, an SMS or phone call will be sent to you to arrange a delivery date. All you need to do is follow the instructions.
If you cannot be present on the day of delivery, you will have to get in touch with the transport service provider as soon as possible to book a new slot.
When booking a slot with the courier, please indicate any access difficulties that the carrier may encounter during delivery.
Deliveries are made Monday to Friday, by half day, morning or afternoon.
We remind you that deliveries are made at the bottom of the building or at the house's front door. Delivery to upper floors is not available.
Upon receipt, check the condition of the package and especially express your judgment on the condition of the package. Also consider taking a photo of it.
Be sure to check the visible condition of the package on all sides before accepting the delivery.
In the event of damage, you must check the items are in good condition by opening the packages before signing the delivery slip.
However, if the package shows excessive damage, refuse the package.
If in doubt, express your judgment on the condition of the package (broken, perforated, torn etc.) and take a photo.
Unfortunately, we are unable to take back packaging. However, they are made from recycled materials, so you can put them in the recycling bin.
This depends on the weight and destination of your parcels. We invite you to click on the carrier link we have sent you by email.
We currently use two carriers in France: Gefco for parcels over 30kg and GLS for parcels under 30kg. And two carriers abroad: UPS or TAMDIS (mention UPS and TAMDIS only on pages in languages other than FR if possible).
In the case of a return within the withdrawal period (14 days from the day of delivery), we will make the request directly to the courier to collect the package from your home.
You will then be contacted by the courier to agree on the date of collection of the package.
Make sure to put the items back in their original packaging and seal the package.
Shipping costs are included in the purchase price, so there is no additional charge at the time of payment.
VISA or Mastercard bank cards.
We recommend that you consult your bank to make sure this is not a security issue.
Your receipt will be sent directly by email. It will also be possible to find it in the my account area, my receipts. Contact us directly, we will send you your receipt.
Promo codes must be entered before validating your basket. In the tab: "I have a promo code" then click on "apply".
It is possible to modify your data.
You have a withdrawal period of fourteen (14) days from receipt of the products to inform us of your decision to withdraw and return the delivered goods.
We will make arrangements directly with the courier to organize the return.
Prepare the products in their original packaging and in perfect condition to allow them to be returned in acceptable transport conditions.
Wait for the courier to contact you to pick up any packages.
For a refund, please contact us directly.
After 24 hours, any cancellation of your order will allow you a full refund within 3 working days.
Place your damaged item on a neutral background to take a picture of the defect. Using the instructions, locate the number of the damaged item.
Then please contact us explaining the cause of this damage. Please indicate the order number, the number of the damaged item and attach the photo(s).
An email will then be sent to you confirming that your request is being processed. The item(s) will then be shipped to you within 3 to 5 days.
Take a picture of the assembled cabinet, emphasizing the assembly faults.
Contact us by explaining the problem using the photos.
After analysis by our quality department, we can help you during assembly or send out parts if necessary.
Take a picture of the assembled cabinet, emphasizing the assembly faults. Contact us explaining the problem using the photos. After analysis by our quality department, we will come back to you to help you during assembly or send out parts if necessary.
If a product is out of stock, you can contact us directly to find out when the product is expected to be back in stock (or not).
All our furniture is guaranteed for 2 years. You will find more details in the general terms and conditions.
You should check that all the necessary information has been sent correctly. Do not hesitate to contact us 48 hours after confirmation from us.
Contact us with your order number, we will keep you informed.
The instructions are included in your parcel. If necessary, please contact customer service, who will be able to provide you with the one corresponding to your product.
Using the instructions, locate the part number and contact us explaining the cause of this damage. Please indicate the order number and the part number. A confirmation email will then be sent to you, confirming to you customer service is processing the request and the dispatch of the part(s) within 3 to 5 days.
You can use the contact form to send us a message directly. We'll be delighted to respond.
You can find our TEMAHOME world:
@temahome
@temahomefurniture
TEMAHOME